At Lune et Soleil, every handle is hand-poured with care and thoughtfully prepared for its journey to you. We are committed to ensuring your order arrives safely and beautifully presented.

SHIPPING

Orders typically process within 2-4 business days.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its journey.

Shipping times are estimates only and may vary depending on the destination, weather conditions, carrier delays, or other circumstances beyond our control.

EXCHANGES

Due to the handcrafted nature of our products and for quality assurance reasons, all sales are final. We do not accept returns.

We are pleased to offer exchanges for new, unused, and unburned candles in their original packaging, subject to the following conditions:

• Exchange request must be done within 14 days of delivery.

• Candles must be unused, unburned, and returned in their original packaging.

• Exchanges are subject to product availability.

Miami Area

Customers located in the Miami area may arrange a local exchange by appointment.

Outside of Miami

Customers outside of Miami area may exchange eligible products by mail. Customers are responsible for all shipping costs associated with sending the original item back to Lune et Soleil. New exchange item shipment may be covered by Lune et Soleil, as a brand gesture.

To request an exchange, please CONTACT US.

DAMAGED OR INCORRECT ORDERS

We take great care in packaging every order.

If your order arrives damaged during transit or you receive an incorrect item, please CONTACT US within 48 hours of delivery.

Please include:

• Your order number

• Photography of the product and the packaging

• A brief description of the issue

Each request is reviewed individually. If the damaged occurred during transit or an error was made in fulfilling your order, we will work with you to provide an appropriate resolution, which may include a replacement or store credit, at our discretion.